At NativePot Eats, we are committed to preparing every meal with fresh ingredients, care, and the highest quality standards. Your satisfaction is important to us.
Due to the perishable nature of our food, we do not accept returns or exchanges once an order has been prepared or delivered.
If you receive the wrong order, your food arrives damaged, or there is a quality issue with your meal, please contact us within 2 hours of delivery or pickup.
To help us resolve the issue quickly, kindly provide:
Your order number
A brief description of the issue
Clear photos of the meal (where applicable)
After reviewing your request, we may offer one of the following:
A replacement meal
A full or partial refund
Store credit for a future order
The resolution provided will depend on the nature of the issue.
Orders may be cancelled before preparation begins. Once your meal has entered preparation, cancellations cannot be accepted because ingredients have already been allocated and food is prepared fresh to order.
Please ensure your delivery address and phone number are accurate when placing your order. NativePot Eats is not responsible for delays or failed deliveries caused by incorrect customer information or if the customer is unavailable to receive the order.
If you have any questions or concerns regarding your order, please contact our customer support team.
Phone: +234 8039566484
WhatsApp: +234 8039566484
Email: support@nativepoteat.com
We appreciate your trust in NativePot Eats and look forward to serving you delicious, home-style Nigerian meals.